Frequently asked questions and inquiries

Q1: Can I replace the lenses in the glasses/sunglasses from this shop with prescription lenses?

A: Yes, the frames handled on this site can generally be fitted with prescription lenses. There are three ways to confirm your prescription:

1) Send us your current pair of glasses. We will measure the prescription from them. There is no need to visit an ophthalmologist or an optician. You are responsible for the shipping costs to our shop, and we will cover the return shipping.

2) Enter your prescription. If you know your S (sphere), C (cylinder), AX (axis), and PD (pupillary distance), please enter these details when placing your order.

3) Send us a copy of your optical prescription. If you have one, this is the fastest method.

※ For progressive/multifocal lenses, we recommend visiting our store or an authorized retailer for a professional fitting.

※ All processing is performed by Kato-Hachi Mai Kikaku Co., Ltd. in Sabae City, Fukui Prefecture.

※ For more details, please see the Lens Replacement page.

※ Please allow 1–2 weeks for delivery.

Please note that you can also purchase products and request lens replacements at the following shop and authorized dealers. We invite you to consider these options.

『TOKYO OPT.』

（https://www.instagram.com/tokyo_opt/）
ACCESS: 3-10-3-310 Kamimeguro, Meguro-ku, Tokyo 153-0051

📞 TEL: 080-5960-0007
🕒 Appointment preferred / Irregular holidays (Hours for visiting by appointment: Mon–Fri, 13:00–19:00)

BRAND: Almost all online store products (＊Please inquire for details)

Q2: Does the sunglasses frame come with a case or a cleaning cloth?

A: Regular items come with a cleaning cloth, box, and small case. Outlet items do not include a cleaning cloth, box, or small case. Please also note that original cases and specifications vary by brand. Thank you for your understanding.

Q3: I would like to see the items in person. Where can I find the addresses/contact information for retailers?

A: Please check the DEALER page on our shop website. (https://metronome-eyewear.tokyo/pages/dealer)

You can also try them on at our shop in Nakameguro, "TOKYO OPT." Visits are by appointment only. Please select an available time from the Visit Appointment page.

Q4: Does Resonance sell clip-on lenses separately?

A: We apologize, but we do not sell clip-on lenses for Resonance models separately. However, we do offer individual sales of clip-on lenses for Trad flip-up products.

Q5: Is it possible to change the Resonance clip-on (sunglasses) lenses to clear lenses?

A: Yes. This service is available through authorized METRONOME dealers. For details, please contact a dealer near you.

※ Our shop offers a "Lens Replacement Service." Please check the Lens Replacement page and select the appropriate lens type.
※ If you do not know your prescription, please select "If you don't know your prescription, click here" from the lens options. If you send us your current glasses, we will read the prescription for you. There is no need to visit an ophthalmologist or optician.
※ Processing is performed by Kato-Hachi Mai Kikaku Co., Ltd. in Sabae City, Fukui Prefecture.
※ Work begins once the frame arrives at our shop. Items will be shipped within 1–2 weeks of frame arrival. If purchasing a frame from our store as well, please allow 1–2 weeks from the order date.

Q6: Does the price of Resonance series frames that allow for clip-on lens attachment include the clip-on lenses?

A: Yes. Frames compatible with clip-on lenses, such as BLAST [Resonance2021], come with the corresponding clip-on lenses. Note that clip-on lenses for Resonance are not sold separately.

Q7: I bought a product with cable temples, but they hurt my ears. Can I purchase just the straight temple parts?

A: We apologize, but the connection point (the joint where parts attach) differs in size between cable temples and straight temples. Therefore, it is not possible to purchase or replace these parts individually. However, adjusting the cable section into an S-shape using pliers may help alleviate ear pain.

Q8: Do you offer a try-on service?

A: You can try on items at two locations:

1) Our company shop, "TOKYO OPT." in Nakameguro. You can try on almost all items available in our online store. Appointments are required. Please select an available time from the Visit Appointment page.

2) Authorized dealers nationwide. Please find a shop near you via our DEALER page. As the brands and inventory vary by store, please contact each dealer directly regarding specific products.

Q9: When will pre-ordered products arrive?

A: Please refer to the scheduled shipping date listed on each pre-order product page. ※ Due to unforeseen circumstances, product arrivals may be delayed. We will provide updates as they become available, so please check the respective product pages or our shop blog.

Q10: On a smartphone, it is difficult to tell which product image corresponds to the color I have selected. Is there anything that can be done?

A: We apologize for the inconvenience. On a smartphone, viewing the screen in landscape mode makes it easier to identify which product image corresponds to your selected color. We apologize for the trouble, but please give this a try.

Q11: For watch purchases, is it possible to adjust the strap size?

A: Yes, it is. Please enter your desired size in the remarks field (purchase notes) when ordering. We will adjust the size before shipping. ※ Generally, you should be able to wear it without issues at the standard size.

Q12: Who should I contact for watch repairs and adjustments?

A: For VAGUE WATCH repairs and adjustments, please check and submit a request via the following URL: (https://vague-w.co.jp/pages/after-care)

Q13: Can you repair glasses and sunglasses? Is it okay if they are other brands?

A: Yes, we accept them. Frames from other brands or items not purchased on our site are also welcome. Repairs are performed at a factory in Sabae, Fukui. We handle issues including breakage, cracks, stuck screws, deformation, brazing, laser welding, re-plating, celluloid polishing, and repairs for tortoiseshell or solid gold frames.

Fees are determined by the nature of the repair, with no price difference based on the brand. You can check the costs and lead times for each item in the Glasses/Sunglasses Repair Price List.

If you are unsure of the required repair, please send a photo of the damaged area to info@phase-design.jp. Photos of the entire frame and the damaged area will allow us to assess the situation. Once we have reviewed the details, we will send you a quote.

※ We provide a 6-month warranty on re-repairing the same area. We will fix it free of charge.
※ Replacement of temples depends on part availability and will be quoted individually.

For other inquiries, please use the chat box in the bottom right of the screen.