Frequently asked questions and inquiries

Q1: Can the glasses/sunglasses in the shop be replaced with prescription lenses?

A: Generally, our products can be replaced with prescription lenses. However, you will need to either 1) bring them to one of our authorized dealers, 2) or to a nearby eyeglass store.

*We started offering a lens replacement service at our shop on January 6, 2022. Please select the appropriate lens type from this page and proceed with payment. After confirming the details, a member of staff will contact you.
*Only those with an eyeglass prescription can exchange glasses.
*After your purchase, a representative will contact you via email to confirm your prescription strength information.
*Processing will be carried out by Kato Hachi Mai Kikaku Co., Ltd. in Sabae City, Fukui Prefecture.
*It will take 1 to 2 weeks for the product to be delivered .

Please note that you can also purchase products sold on this website and consult about lens replacement at the following stores and authorized dealers.

" TOKYO OPT. "

( https://www.instagram.com/tokyo_opt/ )
ACCESS: 4-30-3 Jingumae, Shibuya-ku, Tokyo 150-0001
Tokyu Plaza Omotesando "Omokado" 5th floor
"TOKYO OPT." in locul

📞 TEL: 080-5960-0007
🕒 OPEN: 11:00 – 20:00

BRAND: Almost all products available in the online store (*Please contact us for details)

Q2: Do the sunglasses come with a sunglasses case or cleaning cloth?

A: Regular products come with cleaning cloth, a box, and a small case. Outlet products do not come with cleaning cloth, a box, or a small case. Also, the specifications of original cases vary by brand. Thank you for your understanding.

Q3: I would like to see the actual product. Where can I find the address/contact information of the distributor?

A: Please check our DEALER page . ( https://metronome-eyewear.tokyo/pages/dealer )

If you would like to see the actual frames before purchasing, you can visit our office and try on the frames. You can make an appointment to visit our office using the URL below.
*We are currently not accepting reservations for visits. We apologize for the inconvenience.

* Reservations are required. There are also other usage rules, so please check the details here before making a reservation.

Q4: Do Resonance sunglasses sell clip-on lenses separately?

A: We are sorry, but we do not sell clip-on lenses for Resonance lenses individually. However, we do sell clip-on lenses for Trad flip-up lenses individually.

Q5: Is it possible to change the Resonance clip-on lenses (sunglasses lenses) to clear lenses?

A: Yes, through authorized METRONOME dealers. Please contact your local dealer for more information.

* We started offering a lens replacement service at our shop on January 6, 2022. Please select the appropriate lens type from this page and proceed with payment. After confirming the details, a member of staff will contact you.
* Only those with an eyeglass prescription can exchange glasses.
*After your purchase, a representative will contact you via email to confirm your prescription strength information.
*Processing will be carried out by Kato Hachi Mai Kikaku Co., Ltd. in Sabae City, Fukui Prefecture.
* It will take 1 to 2 weeks for the product to be delivered .

Q6: For Resonance series frames, does the price of models that can be fitted with detachable clip lenses include the clip lenses?

A: Yes. Clip-on lenses are included with all frames that support clip-on lenses, including the BLAST [Resonance2021]. Clip-on lenses are not sold separately for the Resonance frame.

Q7: I purchased a product with temples wrapped in rope, but my ears hurt when I wear them. Is it possible to purchase just the straight temples or just the parts?

A: We apologize, but the size of the joint (the part where the parts join together) is different between the Nawate-maki and straight styles. Therefore, it is not possible to purchase or replace the part separately. However, you may be able to alleviate the pain in your ears by cutting the Nawate part into an S-shape with pliers.

Q8: Is there a service to try on products?

A: Unfortunately, our shop does not offer a try-on service. However, you can try on items that are in stock at our shop's distributors. For information on the availability of individual products, please contact the distributor. ⇨ Our shop's DEALER page is here . ( https://metronome-eyewear.tokyo/pages/dealer )

Alternatively, you can visit our office (Nakameguro) and try on our frames. You can make an appointment to visit our office using the URL below.

*We are currently not accepting reservations for visits. We apologize for the inconvenience.

* Reservations are required. There are also other usage rules, so please check the details here before making a reservation.

Q9: When will my pre-ordered items arrive?

A: For each pre-order item, the expected shipping date is listed on the product page, so please refer to that. *Due to unavoidable circumstances, there is a possibility that the arrival of the product may be delayed. We will notify you as soon as possible, so please check each product page, our shop blog, etc.

Q10: When using a smartphone, it is difficult to confirm which product image shows the color I have selected. Is there anything I can do about this?

A: We apologize for the inconvenience. If you are using a smartphone, turning the screen to landscape orientation will make it easier to see and identify the product image of the color you selected. We apologize for the inconvenience, but please try this.

Q11: When purchasing a watch, can the strap size be adjusted?

A: Yes, it is possible. Please write your desired size in the comments section (purchase notes) when ordering. We will adjust the size before shipping. *Basically, you can wear it without any problems in the standard size.

Q12: Who should I contact for watch repairs and adjustments?

A: For repairs and adjustments to your VAGUE WATCH, please check and request details at the URL below. ( https://vague-w.co.jp/pages/after-care )

For other inquiries, please use the chat box at the bottom of the screen.