Frequently asked questions and inquiries

Q1: Can the glasses/sunglasses from your shop be fitted with prescription lenses?

A: The frames we handle on this site can generally be fitted with prescription lenses. There are three ways to check your prescription:

1) Send us your current glasses. We will read the prescription for you. There is no need to visit an ophthalmologist or optician. You will be responsible for the shipping cost to our store, and we will cover the shipping cost for returning them to you.

2) Enter your prescription. If you know your S (sphere), C (cylinder), AX (axis), and PD (pupillary distance), please enter them when you place your order.

3) Send us your eyeglass prescription. If you have one, this is the quickest method.

* If you desire progressive or multifocal lenses, a fitting is required, so we recommend visiting an authorized dealer or our store.

* Processing will be performed by "Kato Hachi Mai Kikaku Co., Ltd." in Sabae City, Fukui Prefecture.

* For more details, please see the Lens Replacement Page.

* Delivery of the product will take 1 to 2 weeks.

Please note that you can also purchase products sold on this site and consult about lens replacement at the following stores and authorized dealers. Please consider them.

『TOKYO OPT.』

（https://www.instagram.com/tokyo_opt/）
ACCESS：3-10-3-310 Kami-Meguro, Meguro-ku, Tokyo 153-0051

📞 TEL：080-5960-0007
🕒 OPEN：11:00 – 20:00

BRAND：Almost all products handled by the online store (*Please inquire for details)

Q2: Do sunglasses come with a case and cleaning cloth?

A: Regular products come with a cleaning cloth, box, and small case. Outlet products do not include a cleaning cloth, box, or small case. Also, original cases and other specifications vary by brand. Thank you for your understanding.

Q3: I'd like to see the actual product. Where can I find the address/contact information for your dealers?

A: Please check our DEALER page. (https://metronome-eyewear.tokyo/pages/dealer)

For purchases after viewing the actual product, you can also visit our office and try on the frames. You can book an appointment to visit our office from the URL below.
* We are currently suspending appointment bookings for visits. We sincerely apologize for any inconvenience.

* Please note that visits are by appointment only. Also, there are other usage rules, so please check the details here before making a reservation.

Q4: Do you sell clip-on lenses separately for Resonance sunglasses?

A: We apologize, but we do not sell clip-on lenses separately for Resonance. However, we do offer individual sales of clip-on lenses for Trad flip-up products.

Q5: Can I change the Resonance clip-on lenses (sunglass lenses) to clear lenses?

A: Yes. This service is available at authorized METRONOME dealers. For details, please contact your nearest dealer.

* Our shop offers a "Lens Replacement Service." Please refer to the Lens Replacement page and select the appropriate lens type.
* If you do not know your prescription, please select the option that says "[Click here if you don't know your correct lens prescription]" from the lens choices. If you send us your current glasses, we will read the prescription for you. There is no need to visit an ophthalmologist or optician.
* Processing will be performed by "Kato Hachi Mai Kikaku Co., Ltd." in Sabae City, Fukui Prefecture.
* Work begins after the frame arrives at our store. Shipping will be approximately 1 to 2 weeks after the frame arrives. If you also purchase the frame from our store, it will be approximately 1 to 2 weeks from the order date.

Q6: For the Resonance series frames, does the price of models with removable clip-on lenses include the "clip-on lenses"?

A: Yes. Frames compatible with clip-on lenses, such as BLAST [Resonance2021], come with the corresponding clip-on lenses. Please note that for Resonance, clip-on lenses are not sold separately.

Q7: I purchased a product with cable temples, but my ears hurt when I wear them. Is it possible to purchase straight temples as parts only?

A: We apologize, but the joint (connecting part) size differs between cable temples and straight temples. Therefore, it is not possible to purchase or replace parts only. However, bending the cable temple into an S-shape with pliers may relieve ear pain.

Q8: Do you offer a product try-on service?

A: We sincerely apologize, but our shop does not offer a try-on service. However, you can try on in-stock products at our authorized dealers. For the availability of specific products, please contact each dealer directly. -> Our shop's DEALER page is here. (https://metronome-eyewear.tokyo/pages/dealer)

Alternatively, you can visit our office (Nakameguro) to try on frames. You can make an appointment to visit our office via the URL below.

* We are currently suspending appointment bookings for visits. We sincerely apologize for any inconvenience.

* Please note that visits are by appointment only. Also, there are other usage rules, so please check the details here before making a reservation.

Q9: When will pre-ordered items arrive?

A: For each pre-ordered item, the estimated shipping date is listed on the product page, so please refer to that. *Due to unavoidable circumstances, product arrival may be delayed. We will notify you as needed, so please check each product page and our shop blog.

Q10: When using a smartphone, it's hard to tell which product image corresponds to the color I've selected. Is there a way to make it easier?

A: We apologize for the inconvenience. When using a smartphone, rotating the screen to landscape mode may make it easier to view and identify the product image corresponding to the selected color. We apologize for the trouble, but please try this method.

Q11: For watch purchases, is strap size adjustment possible?

A: Yes, it is possible. Please specify your desired size in the remarks section (purchase memo) when placing your order. We will adjust the size and then ship the watch. *Generally, the standard size can be worn without any issues.

Q12: Where should I send my watch for repair or adjustment?

A: For VAGUE WATCH repairs and adjustments, please check and submit your request via the following URL: (https://vague-w.co.jp/pages/after-care)

Q13: Can you repair glasses/sunglasses? Do you also handle other brands?

A: Yes, we do. We can repair frames from other brands, even if they were not purchased from our site. The work is done at a factory in Sabae, Fukui. We handle repairs for breaks, cracks, stuck screws, deformation, brazing, laser welding, re-plating, cell polishing, and even tortoise shell and solid gold repairs.

Prices are determined by the repair content, with no price difference based on brand. You can check the price and delivery time for each item on the Glasses/Sunglasses Repair Price List.

If you are unsure about the repair content, please select "Unsure about content/Other (estimate)" from the Repair Order Page, or send photos of the damaged area to info@phase-design.jp. We will send you an estimate after inspecting the actual item.

* We guarantee against recurrence of the same issue for 6 months. We will fix it free of charge.
* Temple replacement will require an estimate as the availability of parts varies.

For other inquiries, please use the chat box displayed at the bottom of the screen.