How to replace the lenses in glasses/sunglasses purchased online (prescription lenses/colored lenses)

Hello,

We are METRONOME-Tokyo Online,

an online select shop that carries unique items

including the London-born eyewear/sunglasses brand

METRONOME®.

This article was written by staff member OKD.

This time, I'd like to write about

"Regarding lens replacement for glasses/sunglasses purchased online."

For those in a hurry: We offer lens replacement and frame repair for glasses/sunglasses purchased from other stores or online. No eyeglass prescription is required. The processing will be done at our factory in Sabae City, Fukui Prefecture.

There are exactly three methods.

1. Take them to a nearby optician and consult with them.
2. Look up a brand's authorized dealer and take them there.
3. Use the shop's own online lens replacement service.

To jump to the conclusion,

Method 3, using a shop's own online lens replacement service,

is the most recommended from the perspective of "accuracy."

Of course, methods 1 and 2 are not technically problematic.

However, since they are not the manufacturer,

there is a risk that communication could become very troublesome

in the unlikely event of damage.

Generally, if you bring an item from another company,

the store staff will likely ask you to acknowledge

that minor scratches may occur during lens replacement.

In that regard,

if you use an online lens replacement service

directly offered by the online store,

the response will be smoother even in the unlikely event of damage.

(Because it's a direct operation, they have inventory.)

Also, the partner factory is accustomed to handling the frames

from that shop, so that should also provide peace of mind.

However, since it's an online process,

it tends to take more time than in-person interactions at a physical store.

Anyway, let's examine each method.

First, 1) taking them to a nearby optician and consulting with them.

This seems relatively easy to do.

The advantage is that

if it's a large chain store,

they have many directly managed stores.

If they are technically capable of lens processing & replacement,

they often accept products from other companies.

If the conditions are met, same-day pickup is possible.

The disadvantage is that

regarding the price, in addition to the processing fee,

an additional fee for bringing in items from another company

may apply.

Also, if they are not technically capable,

they may simply refuse the service.

(If they don't accept products from other companies at all,

then it's a no-go from the start...)

Nevertheless,

consultation itself is free,

so I think it's fine to just ask.

Next, 2) looking up a brand's authorized dealer and taking them there.

This method should be more reliable than taking them to a general store as in 1).

Among authorized dealers, "official" dealers are recommended.

This is because they should have a contract with the manufacturer.

You can expect faster and more accurate processing with this method than with 1).

The disadvantage is that

if there isn't a dealer nearby,

this method is difficult to use.

Traveling far just for lens replacement is

quite troublesome, and if you can't pick them up on the same day,

you'll have to make two trips.

(That adds considerable time cost, doesn't it?)

Therefore,

I think 2) is limited to those who have a dealer nearby.

Conversely,

if there is a dealer nearby,

it is faster and more reliable to use that service.

In the case of METRONOME-Tokyo Online,

you can find an official dealer from here.

(Still expanding!

We would appreciate it if customers could also

reach out to their local opticians!)

Finally,

about online lens replacement, method 3.

As explained at the beginning,

while it may take a bit more time than 1) and 2),

accuracy is most guaranteed.

If the frame is capable of lens replacement,

replacement is generally OK.

(*Some frames are inherently not designed for lens replacement.

Also, for special lens shapes or lenses larger than standard specifications,

additional processing fees may apply.)

To reiterate the advantages:

1. Can be completed online
2. Directly handled by the manufacturer for peace of mind
3. Flexible with adjustments and delivery
4. No eyeglass prescription needed; send your current glasses, and we can read the prescription

The disadvantages are:

1. Shipping costs may apply
2. Takes about 1 to 10 days after the frame arrives at our store
3. Cannot make fine adjustments in person

Among 1) to 3),

each replacement method has its pros and cons, but

a general understanding that physical stores are for speed and

online replacement is for accuracy should be fine.

Previously, if you wanted prescription lenses with our online lens replacement service,

you needed to provide an "eyeglass prescription," but

it is no longer necessary.

If you send us the glasses you are currently using,

we will read the prescription from them.

You do not need to visit an ophthalmologist or an optician.

(Of course, if you have an eyeglass prescription on hand, you can send that to us as well.)

The flow for online lens replacement is as follows:

1. Add the lens replacement service to your cart and place an order on METRONOME-Tokyo Online (if purchasing a new frame, include it as well).
2. Send the frame and proof of prescription (your current glasses or an eyeglass prescription) to our store.
3. After the frame arrives, processing takes about 1 to 10 days. A shipping notification will be sent upon completion.
4. The product arrives at your specified address.

That's how it works.

The price varies depending on the lens power.

If you do not know your prescription,

please select "I don't know my prescription" from the lens options.

We will read the prescription from the glasses you are currently using.

From this page,

select your prescription, whether you want blue light cut processing, etc.,

and proceed with payment.

Once we confirm the details, our staff will contact you.

How was that?

This time, we discussed lens replacement for glasses/sunglasses

purchased online, and introduced our online lens replacement service.

There are several methods: general stores, dealers, and online,

so please choose the method that is most convenient for you.

Our Online Lens Replacement Service

We also accept glasses and sunglasses purchased from other stores. No eyeglass prescription is required. If you send us the glasses you are currently using, we will read the prescription from them.

Single vision prescription: from 12,100 yen / Progressive (multifocal): from 22,000 yen / Non-prescription lenses: 13,200 yen / Photochromic lenses: 27,500 yen / Polarized lenses: 38,500 yen (all prices include tax, aspheric, and super water-repellent coating as standard)

Processing is done at "Kato Hachi Mai Kikaku Co., Ltd." in Sabae City, Fukui Prefecture. We ship approximately 1 to 10 days after the frame arrives at our store.

▶ View the Lens Replacement Service page

We also offer frame repair

Broken temples, loose screws, deformed frames. We also accept frames from other brands. Craftsmen at our factory in Sabae City, Fukui Prefecture, directly repair them, and we publish a detailed price list by item.

▶ View the Repair Service page

Until next time,

OKD